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Galaxy watch 4 classic 46mm overheating

(Topic created: 08-28-2021 10:37 AM)
userCmDOqTjtvC
Astronaut
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Galaxy Watch

Since I got the galaxy watch 4 on the 20th I believe (pre order) it overheats 5-8 times a day??

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration and would recommend a service repair. You can also contact the place of purchase to see what options they have available. If you wish to set your device up for service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo


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Rskyline
Galaxy
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Galaxy Watch
Are you using it with LTE outside with high heat?
userMCZWc5IQ09
Asteroid
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Galaxy Watch

Classic LTE 46mm Silver -  Mine overheats when shortly after trying to connect LTE or making a short call LTE (not tried Bluetooth for this test).   Also won't number sync (ATT).

It says cooling down and locks out user (can not get into settings, goes airplane mode), but does not feel hot or even overly warm. I am inside air conditioned house.   Signal is poor.

Rskyline
Galaxy
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Galaxy Watch
I might try exchanging it for warranty. Hard to tell because I got the GPS one not the LTE (i see no use for that), and it's known that poor signal could overheat and drain your battery. That happens even on phones
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SamsungAdam
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing and would be happy to look into this further for you. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/

 

How long have you been experiencing these symptoms?

 

Does this only happen when your watch is using LTE?

 

Have you tried resetting your Galaxy watch 4 classic? Give this link a try:  https://www.samsung.com/us/support/answer/ANS00084702/ 


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Samsung_SE5PhLB
Astronaut
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Galaxy Watch

I had the same issue and was about to return it but the battery went dead.  Put it back on the charger and let it charge and after that I haven't had an issue with overheating.  Not sure why this worked but it did.  

Shaune
Constellation
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Galaxy Watch

I have the same problem on two different Galaxy Watch 4's - I have the classic, my wife the standard, both in the large size with LTE. We got them both 5 days ago and have nothing but issues with overheating.

Within minutes of going outside of Wifi and Bluetooth range (so the watch switches to LTE) they will say they are overheating and go into cooldown mode. Even without touching the watch, no streaming, no calls, no messages, they just go into cooling down mode.

If we try to ever use the LTE (take a call, send a message etc.) they both overheat almost instantly. Again not just one watch here, both the classic and standard both overheat on LTE. 

We've tried full resets, not installing anything, turning off HR monitor etc. But the minute LTE is used, overheat warning.

Multiple people seem to have this issue, comon thread (along with us) seems to be bad LTE signal. Yes we have bad signal here but the watch just should not connect, not try to ramp to max power and become a useless paperweight just because we happen to walk outside. We would rather not have connection in bad LTE coverage area but a working watch than a watch permantly in cooldown mode.

userHn6nDcvvyH
Constellation
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Galaxy Watch
Same on a Watch 4 44mm. Overheats when attempting to use for running (Strava app plus Spotify app). Won't run for more than a couple minutes like that on LTE.
Captboomer
Astronaut
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Galaxy Watch
Anyone else having issues with there new Watch 4 overheating constantly? Any task even down to running standalone mode for more then a few minutes causes my new watch to overheat. Very disappointing as I've been running the S3 Frontier for 3 years up until a few days ago and I never even knew these watches had an overheating feature until just simply setting up my new Watch 4 Classic
Cindypr
Astronaut
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Galaxy Watch
Did you get an answer
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