Original topic:

Galaxy watch 4 not counting steps or measuring heart rate etc

(Topic created: 04-12-2022 07:36 AM)
user2LD4GXQ3gl
Astronaut
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Galaxy Watch

I got a galaxy 4 watch last week and it won't count steps or measure heart rate etc. I have tried several solutions that have been posted and am still not able to get it to work.

3 Replies
SK_22
Astronaut
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Galaxy Watch
Install updates and recheck. I had some issues first few days. After installing software update, watch 4 is awesome 👌.
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Who_Dis
Neutron Star
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Galaxy Watch

you can reproduce the issue then report to samsung using Wearable app > menu > contact us > error report 

or you can also visit authorized repair center for hardware checkup

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, I understand how frustrating this must have been. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the watch's software might need updating. I am including a link to a guide to assist you with your concerns https://www.samsung.com/us/support/troubleshooting/TSG01003204/.

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