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Galaxy watch 4 not registering steps

(Topic created: 03-06-2022 12:17 PM)
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userrKVNnqi56k
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Galaxy Watch

Hi I push wheel chairs at my job and realized my steps don't register. I understand my arms aren't swinging, but it should still add my steps. This may not be a common problem but I need help!

Thank you

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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watch not counting steps while pushing a wheelchair. Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking. Give this link a try for more tips on how to get your watch to count your steps more accurately: https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-sams...

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watch not counting steps while pushing a wheelchair. Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking. Give this link a try for more tips on how to get your watch to count your steps more accurately: https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-sams...