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Galaxy watch 4 overheating immediatelly after turned on

(Topic created: a month ago)
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EmilioHoffmann
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Galaxy Watch

Hello, I have a Galaxy Watch 4 for a while, and now it started to give me the overheating warning, and I can't use the watch anymore, it doesn't stop turned on.

My model is the Galaxy Watch4 BT - SM-R870.

I've already tried to reset it from the watch settings and from the Reboot mode, but neither one fixed. I got the warning even when trying to pair after the reset.

 

Is there anything that I can do? Or do I need to look for a support shop?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello EmilioHoffmann, Welcome to the Community. We understand how concerning it is for the watch to immediately start overheating when you turn it on.

It appears you have already performed all the troubleshooting you are able. If the watch is overheating before it can be reconnected or set up, then we recommend having an authorized service technician take a look at it.

You can use the following link below to request service. https://www.samsung.com/us/support/service/

or by contacting customer service at 1-800-726-7864.

For an international device, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello EmilioHoffmann, Welcome to the Community. We understand how concerning it is for the watch to immediately start overheating when you turn it on.

It appears you have already performed all the troubleshooting you are able. If the watch is overheating before it can be reconnected or set up, then we recommend having an authorized service technician take a look at it.

You can use the following link below to request service. https://www.samsung.com/us/support/service/

or by contacting customer service at 1-800-726-7864.

For an international device, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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