Original topic:

Galaxy watch 4 viruses

(Topic created: 09-28-2022 03:55 PM)
TampaDragon
Astronaut
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Galaxy Watch
Is anyone else having issues with their Galaxy 4 watch? Mine is acting as if it's infected with a virus and I need help! Thank you

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3 Replies
LongHiker
Epic Samsung Care Ambassador
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Galaxy Watch

@TampaDragon What is it doing that makes you think it has a virus? 

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TampaDragon
Astronaut
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Galaxy Watch
The screen was jerking around like it was demonically possessed whether I touched the screen or not. Then, I did a full factory reset/reboot on it AND my phone... then it seemed as if worked, but when I tried to apply a downloaded photo to the watch, I tried to view it, and the whole screen went black permanently. Now, it's saying the watch is paired, but it isn't even register that it's charging on the charger cradle (which is plugged in, outlet has power, etc.)
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LongHiker
Epic Samsung Care Ambassador
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Galaxy Watch

@TampaDragon I think it is time to reach out to Samsung support.