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Galaxy watch 4 warranty question

(Topic created: 06-17-2023 03:21 PM)
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bluecat
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Galaxy Watch

I have a watch 4 and I need it fixed. I have been told by Samsung it's not under warranty but at&t said if was. Not sure what I should do? Any suggestions?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand the confusion of your device being out of warranty with Samsung but the device being in warranty per your carrier. Based on the information for your device, it's out of warranty with Samsung as of 12/24/22. I would recommend reaching out to your carrier as you many have the warranty directly through them as part of your plan. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand the confusion of your device being out of warranty with Samsung but the device being in warranty per your carrier. Based on the information for your device, it's out of warranty with Samsung as of 12/24/22. I would recommend reaching out to your carrier as you many have the warranty directly through them as part of your plan. 

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