I've been following this channel for a couple of weeks now. Samsung is keeping quiet and has not so much as acknowledged the overheating problem or any other issue. In fact, 99% of posts on any topic receive no formal reply at all. The only thing that seems to get Samsung's attention are people posting photos of their arm having suffered burns or skin irritation from the GW4, to which a moderator immediately jumps in and asks the person to turn to a personal discussion channel with them. This seems to be less about good customer service and more about preempting potential personal injury lawsuits.