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Galaxy watch 42mm smoke came out of the watch and it burned my wrist

(Topic created: 09-12-2021 10:20 PM)
user7t7stZZk7u
Astronaut
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Galaxy Watch

I am having trouble with my samsung galaxy watch. It is the samsung watch 42mm. Ive had it since 2019 May and just recently i switched my watch and wore it and it burnt me! Smoke started coming out of it. I could hear the sounds inside the watch like something frying (probably battery not sure). I have a mark on my wrist now and not sure how i am suppose to use the watch. It was only charged with the charger it came with. I never wore it to sleep, and always avoided wearing it near water. Please help me with it as this is ridiculous for this to happen. Not to mention, i have already burnt my wrist and now im afraid to put any smart watches! 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how concerning this is. I would like to have our specialized team look into this further for you. Please send a private message with the following information. http://bit.ly/2XERsky

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the watch:
Serial number or IMEI number of the watch:



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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how concerning this is. I would like to have our specialized team look into this further for you. Please send a private message with the following information. http://bit.ly/2XERsky

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the watch:
Serial number or IMEI number of the watch:



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello, @user7t7stZZk7u I just wanted to follow up to see if you are still in need of assistance?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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