JUMP TO SOLUTION Solved

Original topic:

Galaxy watch 5 contacts not syncing

(Topic created: 10-15-2022 08:13 AM)
10574 Views
Khala
Halo
Options
Galaxy Watch
I recently received my Galaxy watch 5 lte version and noticed that majority of my phone contacts aren't listed in my watch. When I receive a text from anyone who isn't listed in the watch, it just shows a phone number and not a name. Never had this issue with the GW4. Anyone else have this problem? 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your contacts not syncing properly, and I would be happy to look into this for you further. If you want to transfer content between your Samsung smartwatch and phone, the two devices must be paired through the Galaxy Wearable app on your phone. You may also need to allow permissions for certain apps. If you are still having some trouble, follow the tips below: https://www.samsung.com/us/support/troubleshooting/TSG01003149/

 

If you have tried the troubleshooting provided and are still experiencing these symptoms I would recommend a reset of the watch to allow the watch to go back to default settings and all the contacts to sync again. Give this link a try for steps to reset your Galaxy Smartwatch: https://www.samsung.com/us/support/answer/ANS00084702/

 

Also, here is an additional link for the steps to properly set up your Galaxy Smartwatch: https://www.samsung.com/us/support/answer/ANS00089162/

 

If you have tried all the troubleshooting steps, and you are still experiencing these symptoms, the next step would be to contact our customer service team directly at 1-800-726-7864 so they can remote into your device and make sure all the proper setting are applied to allow the contacts to sync fully.

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your contacts not syncing properly, and I would be happy to look into this for you further. If you want to transfer content between your Samsung smartwatch and phone, the two devices must be paired through the Galaxy Wearable app on your phone. You may also need to allow permissions for certain apps. If you are still having some trouble, follow the tips below: https://www.samsung.com/us/support/troubleshooting/TSG01003149/

 

If you have tried the troubleshooting provided and are still experiencing these symptoms I would recommend a reset of the watch to allow the watch to go back to default settings and all the contacts to sync again. Give this link a try for steps to reset your Galaxy Smartwatch: https://www.samsung.com/us/support/answer/ANS00084702/

 

Also, here is an additional link for the steps to properly set up your Galaxy Smartwatch: https://www.samsung.com/us/support/answer/ANS00089162/

 

If you have tried all the troubleshooting steps, and you are still experiencing these symptoms, the next step would be to contact our customer service team directly at 1-800-726-7864 so they can remote into your device and make sure all the proper setting are applied to allow the contacts to sync fully.

0 Likes
Reply