Original topic:

Galaxy watch 5 pro not showing in Samsung devices list

(Topic created: 02-22-2024 12:46 PM)
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SevendustG
Constellation
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Galaxy Watch

I have a Galaxy watch 5 Pro that is paired with my Samsung S22 Ultra, logged into my Samsung account on the watch and the phone and using numbersync with my phone. It shows up in smart things and I can locate it from there. It does not show up in my Samsung account under my devices? I can't get it to show as one of my devices? I googled this and haven't found a solution. Any ideas short of factory resetting the watch and phone(which I am not going to do)would be appreciated. Thanks

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2 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@SevendustG Have you tried clicking the "Register a new product" button on the Samsung.com -> My products page?

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SevendustG
Constellation
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Galaxy Watch

Thanks for replying. I checked and it is indeed registered, as is my 22 Ultra. Very weird, it is paired with the phone and using ATT numbersync, logged into my Samsung account on it, listed and found in smart things(find my device), Samsung pay activated on it . Any other ideas?

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