After about 2 months of use the microphone stopped working on my Galaxy Active 2 watch. I intially thought it was a Bixby problem as it stopped responding to any voice commands but realized I also can't be heard when answering phone calls on the watch. The speaker works fine.
Solved! Go to Solution.
Well I guess I should have looked around the boards here more before posting. This seems to be a very common problem, with people having their watches replaced 6 times for it. Then I saw a post about the microphone port getting dirty and blocking the microphone. So I took a pin and carefully poked it in the hole. Sure enough there was debris on the pin when I pulled it out. Taadaa - problem solved! My microphone now hears me clearly. The microphone port is the small hole on the right side of the watch between the two buttons.
I can't believe that with the number of watches Samsung must be replacing over this issue they haven't sent out a message for basic cleaning maintenance. Now to try and figure out how to change this post to show the problem is resolved.
Oh my gosh THANK YOU!!! I have been going crazy with it not hearing me for months and dreading sending it back since there is no store near me (closest one is 60 miles and they are closed due to COVID). Thank you so much for this post, it worked!!!!!
If the troubleshooting steps provided in the thread did not help, you can try giving this link here a shot giving additional help: https://www.samsung.com/us/support/troubleshooting/TSG01003131/