I just did the same. And just like the Note 9 camera freezing issue, their tech support staff have basically no options. The only thing they can do is deny the issue, ask you to restart/reset your device, or send it in for "repair".
I specifically asked if they have access to the Samsung Community forum and they have no idea what I'm talking about...
You can email the office of the president.
When I emailed them about the Note 9 freezing issue they did call me back and the representative seemed somewhat more competent than the first line of defense tech support. Still didn't resolve anything for me though and the $1300 phone I bought couldn't take pictures for 7 months.
Getting so sick of this
Moderators moved my post to look like a reply to this post. What is going on?! Why is Samsung attempting to bury this problem?! Are we to understand Samsung will not fix this?!
If you posted a new thread, it's possible they moved it here to keep all discussion of failing remote connection in one place. If 50 threads get opened about the same topic, threads about other issues will be buried. Also, it helps people coming in for the first time (e.g., me) to see how many people are affected by this and be able to follow the sequence. Coming into a 7 page thread (as of this writing) it's pretty clear this is a systemic problem at Samsung and it does appear they're now aware that there's an issue.
Adding another "it's not working" post. I only noticed it this morning as I had my phone with me all weekend. Here are the details:
SM-R765T (Gear S3, T-Mobile)
R765TUVU3DRL6 software version
Paired with Note 5 running Android 7.0
Galaxy Wearable 220.127.116.1122851
Remote connection fails to work. I have reset (as in total reset, not just a reboot, which I already tried) the watch twice, uninstalled Galaxy Wearable on the phone and reinstalled, and it doesn't help. I've tried allowing the watch to use LTE or Wifi to remote connect and it fails to work. Hope that information helps. It would be great if there were way to see on the watch and the phone any logs or errors relating to remote connection.
@userOyiuaLZjig Thank you for that information. I have submitted your information in with our escalation. We will follow up with you as soon as we receive a response.
I too am also experiencing the same problem with remote connection not working.
It stopped working earlier today. Have tried all of the usual troubleshooting (e.g. clearing storage, uninstalling, rebooting etc).
Remote connection still does not work. Very frustrating...
SM-R775V (Gear S3, Verizon)
R7775VVRU1CRL8 software version
Paired with Samsung Galaxy s9 running Android 9.0
Galaxy Wearable App 18.104.22.16821251
Gear S Plug-in 2.2.03.19022851
Hello, I'm just curious if anyone has ever been able to remotley connect from there watch to phone while away from the phone? If I try from the watch I get the remotely connecting if this takes to long please try again message and would normally have to use the app on my phone remotely connect again.
I have only ever been able to connect from phone to watch but not watch to phone and its frustrating to be at work try to reply to a txt to find out it's not remotely connected anymore and not be able to reconnect until I get home to where my phone is.
I returned that first watch and have received a replacement watch but since the wearable app is currently broken and not letting anyone remotely connect I cant test to see if this watch is capable of remotely connecting from watch to phone, I don't want to keep the watch if it's not possible to connect from the watches end but only have 15 days to return watch if I don't want it but who knows how long the app will he broken for.
We have escalated this to our team of specialist for further research. We will reach back out when we have further information.