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Original topic:

Galaxy watch Remote connection to phone

(Topic created: 03-27-2019 06:56 AM)
AllStrobedUp
Cosmic Ray
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Galaxy Watch

When the watch is not connected to Bluetooth and remote connection is enabled my Galaxy watch 46 will only show "standalone" operation when on WiFi, or Mobile network, It will not remotely connect to the phone as designed. I have tried resetting the watch, resetting the mobile connection, removing and reinstalling "Galaxy wearable", removing and reinstalling my Samsung account. Nothing is working. The watch shows the correct account, I have good signal. I'm loosing my noodles here.

171 Replies
userrFxBat9WRy
Asteroid
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Galaxy Watch

Would the watch be able to be returned under Samsung's warranty as it doesn't perform as advertised? The whole reason I got this watch was for the one feature that doesn't work. Anyone know? I'm also pay extra on my phone bill just like I imagine alot of you are aswell.

arunma
Cosmic Ray
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Galaxy Watch

Got an app update to Galaxy Wearable this morning. Still no remote connection.

DanielBMLago
Cosmic Ray
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Galaxy Watch
Where did you get the update. I have no updates pending install on mine.
arunma
Cosmic Ray
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Galaxy Watch

I just opened the Wearable app and a dialog box popped up saying it needed to update before I could use it. Guessing this is just the update that got pushed to your phone earlier.

userXZNIU5jeOG
Constellation
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Galaxy Watch

I have a Samsung Galaxy S3 4G LTE Smartwatch  from T-Mobile and it is paired the my Samsung Note 8 Unlocked Phone...I bought this Watch in 2017 from T-Mobile and my Note 8 from Samsung.At the time I had service with T-Mobile.... I just  switched back to Sprint.I was worried about keeping my  Smartwatch with Standalone service.Sprint told me I could keep my Smartwatch with T-Mobile And Have my Samsung Galaxy Note 8 with Sprint...Works out perfect ...I wish Sprint would get LTE for the Samsung Smartwatches ...I myself and probably a million other customers Would jump on this....EVERYONE IS WAITNG SPRINT....I HAVE BEEN WAITING 2 YEARS

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Solution
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Galaxy Watch

Just got an email followup from the Office of the President rep this morning. 

 

The dept responsible for the Remote Connection is fully aware of the issue now and we'll have to wait for a fix. I asked her to update me with an ETA. And she has confirmed this is a backend issue and there's no need to send your device in for "repair".

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userPv5fEtiVCa
Asteroid
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Galaxy Watch

Thank you for sharing the update.

 

Being a teacher, I really need the remote connection to work since my school uses a text alert system to communicate with teachers and my phone is always safely locked up.

 

I hope this is fixed soon.

arunma
Cosmic Ray
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Galaxy Watch

@userI4q3GCFuFx wrote:

Just got an email followup from the Office of the President rep this morning. 

 

The dept responsible for the Remote Connection is fully aware of the issue now and we'll have to wait for a fix. I asked her to update me with an ETA. And she has confirmed this is a backend issue and there's no need to send your device in for "repair".


Wow thank you, that's really good to know. At least they are ostensibly doing something about this.

userrE8PhPzHmj
Asteroid
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Galaxy Watch

Hey !!! After app update today my samsung gear 46mm is remote connected again.

Thanks, Samsung

LAB68
Cosmic Ray
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Galaxy Watch

I'm not showing an update 😭