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Galaxy watch active 2. Help! Screen went crazy

(Topic created: 10-31-2021 10:30 AM)
b3bas
Astronaut
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Galaxy Watch
Touch screen I not reacting to touch, or it will go off and change settings on its own.. like running or walking activities start on their own and im not even wearing the watch. 

1 Solution


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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello, I understand how frustrating the touchscreen not working is.. Here is an article that may help get the touchscreen working. https://www.samsung.com/us/support/troubleshooting/TSG01003105 If these steps are not helpful, it is recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.



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4 Replies
maxnuckles
Astronaut
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Galaxy Watch
Because the tech is old dude I need to get you a three or four
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userX0xNzV0Cs2
Astronaut
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Galaxy Watch
Guess you need to upgrade then
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userRCtx3ehg15
Constellation
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Galaxy Watch
My Active 2 has the same issues; what was the solution?
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello, I understand how frustrating the touchscreen not working is.. Here is an article that may help get the touchscreen working. https://www.samsung.com/us/support/troubleshooting/TSG01003105 If these steps are not helpful, it is recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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