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Samsung Moderator
Samsung Moderator

Re: Galaxy watch active 2 battery life issue

Are you using the Galaxy wearables app on your device?


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userOMy1s08gUR
Asteroid

Re: Galaxy watch active 2 battery life issue

I can't seem to reply to your other question.  It gives me an error.  Anyway, I don't see a "wearables" app.

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch active 2 battery life issue

Have you tried downloading the Galaxy wearables app from the Apple Store to pair your watch with your phone?


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userOMy1s08gUR
Asteroid

Re: Galaxy watch active 2 battery life issue

I don't see a wearables app in the app store or at least it doesn't come up as that in a search.  I have the Galaxy Watch app and the Samsung Health app both already downloaded and in use.  They work for a while and then the bluetooth is disconnected.  Sometimes it takes two or three tries to get it to reconnect.  It'll say connected, then I go to the app and it disconnects.

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userOMy1s08gUR
Asteroid

Re: Galaxy watch active 2 battery life issue

So the battery life seems a bit better since I turned off Wi-Fi.  Why even have that feature if you can't really use it?  I suppose, turning it on for an upload and then off again is an option.

 

The Bluetooth saga continues though.  This morning I could not get it to pair.  It would say connected in the Bluetooth settings on the phone.  When I go to the app, it tries to connect for a while and then says "check watch status" or something like that.  I go back to the phone settings and it is no longer connected.  After several tries, I rebooted the phone and the watch and finally got connected but this is really annoying.  Shouldn't it just stay connected?  So this isn't actually the topic of this thread.  Should I start a new one?  Or should I just return the watch?  Thanks.

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch active 2 battery life issue

@userOMy1s08gUR Inside your Galaxy watch app go to about watch then go to battery. Can you please send me a screenshot of the battery usage on your device?


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userOMy1s08gUR
Asteroid

Re: Galaxy watch active 2 battery life issue

Not specifically.  I have reset the phone entirely.  Not sure how to reset the network.  Remove it and replace it?  My phone is T-Mobile but it's on wifi between work and home if that makes a difference.

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch active 2 battery life issue

Are you only having issues with connectivity when using Wi-Fi on your device? Do you experience the same symptoms if you use mobile date?


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userOMy1s08gUR
Asteroid

Re: Galaxy watch active 2 battery life issue

there is an issue on your website.  I can only answer questions on the first page.  I get an error on later pages.  So my responses are jumping around a bit.  

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch active 2 battery life issue

We are aware of the symptom you are experiencing with replying on the second page and have escalated this to our team of engineers.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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