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Asteroid

Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from samsung

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I just updated my galaxy watch active 2 yesterday. After the update, except for samsung apps, any other apps on galaxy store that I installed on my watch, I cannot use keyboard to type in those apps because the keyboard won't show up when I tap on input field. This is so frustrated. Does any one else experience this? 

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Asteroid

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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I am in Canada, and just got an update, and the keyboard is now working properly.  Tizen 4.0.0.7, Software version R820XXU1BTA1, One UI Watch version 1.5.

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12 REPLIES 12
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Constellation

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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Im having the same issue here, can not imput any text on apps

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Asteroid

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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I'm an app developer and can verify that the same thing happens to my customers after upgrading to Tizen 4.0.0.7. Really hope this will be fixed soon...

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Constellation

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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Hi,

 

I am in the UK, and I am also experiencing this issue. I have a maps app that is completely useless because I can't input directions either by text or by voice, and a YouTube video app where I can't search for videos for the same reason.

 

Please fix this, Samsung. Very annoying.

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Asteroid

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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Yeah this is exactly my situation right now. I cannot use map anymore. How can Samsung let such a critical issue happen on their flagship smart watch 

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Constellation

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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I had the same problem, I turned the watch off and back on again and it cam up again hope this helps 

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Asteroid

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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Is your watch tizen version 4.0.0.7? I turn off and on my watch, even reset factory it but the keyboard wont show up on app not from samsung

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Asteroid

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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The keyboard issue is still there.  My Active2 updated to 4.0.0.7 as soon as I activated it, fresh from the store, so I haven't been able to use any of my 3rd party apps that need the keyboard.  Is a fix on it's way?

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Astronaut

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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Yes, I have the same issue using 3rd party apps like Notepad. Cliking on input filed makes no effect. I hope Samsung support read this forum and fix the issue asap.

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Asteroid

Re: Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from sam

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My DRIVE - Electric app for Tesla is also affected. I have reported the bug and Samsung responded during the Christmas that a fix is about to roll out.

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