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Original topic:

Galaxy watch active 2 cannot open keyboard when tap on input field in apps which is not from samsung

(Topic created: 12-03-2019 08:38 AM)
useraQeN9CGxeI
Asteroid
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Galaxy Watch

I just updated my galaxy watch active 2 yesterday. After the update, except for samsung apps, any other apps on galaxy store that I installed on my watch, I cannot use keyboard to type in those apps because the keyboard won't show up when I tap on input field. This is so frustrated. Does any one else experience this? 

12 Replies
userVWFbc9JFhK
Constellation
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Galaxy Watch

Im having the same issue here, can not imput any text on apps

rklokk
Asteroid
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Galaxy Watch

I'm an app developer and can verify that the same thing happens to my customers after upgrading to Tizen 4.0.0.7. Really hope this will be fixed soon...

user6vBkVMzalU
Constellation
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Galaxy Watch

Hi,

 

I am in the UK, and I am also experiencing this issue. I have a maps app that is completely useless because I can't input directions either by text or by voice, and a YouTube video app where I can't search for videos for the same reason.

 

Please fix this, Samsung. Very annoying.

useraQeN9CGxeI
Asteroid
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Galaxy Watch

Yeah this is exactly my situation right now. I cannot use map anymore. How can Samsung let such a critical issue happen on their flagship smart watch 

userkc41e2UAYY
Constellation
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Galaxy Watch

I had the same problem, I turned the watch off and back on again and it cam up again hope this helps 

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useraQeN9CGxeI
Asteroid
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Galaxy Watch

Is your watch tizen version 4.0.0.7? I turn off and on my watch, even reset factory it but the keyboard wont show up on app not from samsung

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user3TyJHddtDi
Asteroid
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Galaxy Watch

The keyboard issue is still there.  My Active2 updated to 4.0.0.7 as soon as I activated it, fresh from the store, so I haven't been able to use any of my 3rd party apps that need the keyboard.  Is a fix on it's way?

userkhV7aU3lug
Astronaut
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Galaxy Watch

Yes, I have the same issue using 3rd party apps like Notepad. Cliking on input filed makes no effect. I hope Samsung support read this forum and fix the issue asap.

rklokk
Asteroid
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Galaxy Watch

My DRIVE - Electric app for Tesla is also affected. I have reported the bug and Samsung responded during the Christmas that a fix is about to roll out.