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Galaxy watch active 2 not responding and opening apps on its own

(Topic created: 05-23-2021 01:34 PM)
userr9QHhR6SB9
Astronaut
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Galaxy Watch

Hey, guys. Need some help here. Recently my Galaxy watch active 2 started to go crazy. The display is absolutely not responding to anything, but the buttons are working. Also it is doing shadow touch and is opening apps like crazy. 
Everything started a couple of weeks ago and I was hoping that restarting will fix it - but its not. I even stopped wearing it, which is a shame since I love it and it was always on my hand every day and night until now...
Serial number is: <hidden> (I can't see the IMEI from the watch, since touch is not working 😞 )

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is! With the reset not having been successful, service would be recommended.

For service in the U.S., please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

For service outside of the U.S., please use the following link to contact support for your area: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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3 Replies
Adaboy
Red Giant
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Galaxy Watch
Did you factory reset the watch?
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userr9QHhR6SB9
Astronaut
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Galaxy Watch

I did. Touch is still not working 😞

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is! With the reset not having been successful, service would be recommended.

For service in the U.S., please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

For service outside of the U.S., please use the following link to contact support for your area: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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