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Galaxy watch active 2 overheating warning

(Topic created: 12-20-2021 03:00 AM)
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uservbDtdxxTiI
Constellation
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Galaxy Watch

I keep getting the message that my watch needs to cool down and I have tried all the troubleshooting methods and none seems to work. How can I resolve this?

It is the stainless steel SM-R825F model

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SamsungRei
Community Manager
Community Manager
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Galaxy Watch

Hello, I  understand how upsetting it is for the watch to continue to display the overheating message. Have you tried performing a reset on the watch? https://www.samsung.com/us/support/answer/ANS00084702/ Also check to see if the software is up to date. If the watch is still displaying the message, then it would be recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.



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2 Replies
darlene1977
Astronaut
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Galaxy Watch
I thought it was just me that noticed this
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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

Hello, I  understand how upsetting it is for the watch to continue to display the overheating message. Have you tried performing a reset on the watch? https://www.samsung.com/us/support/answer/ANS00084702/ Also check to see if the software is up to date. If the watch is still displaying the message, then it would be recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.