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Galaxy watch active 2 overheats

(Topic created: 08-21-2021 07:25 AM)
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Galaxy Watch

My Galaxy active 2 watch started to act strange after the latest software update. First it started with phantom touches , and from yesterday it started to overheats. I did few factory resets and I solved the phantom touches but since yesterday it started to overheats even  2-3 min. after it is turned on. Any suggestions what can be the reason.The watch have never been hit hard or dropped. What else I can do other than reseting it to the factory settings? Thanks ,any help is appreciated!

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how concerning this is. Thank you for reaching out. With the reset not correcting the overheating issue, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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Galaxy Watch
I did contact someone and I was told to bring my watch ubreakifix store but when I called the store the guy said they don't work on watches. Another thing is my watch now is in boot loop and I found the reason. The watch is pressing the power button by itself and restarts all the time. So it doesn't charge ,if I start pressing the power button on short intervals the watch is working normally, if I stop pressing it the watch shuts off and goes in boot loop.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would be happy to assist you further. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance.  Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

If you continue to experience these symptoms, I would recommend a service repair. Can you please provide me with your full model number and serial number/IMEI in a private message: https://bit.ly/3fbRevo


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Roger_2021
Constellation
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Galaxy Watch

Out of the blue my watch burnt my arm enough to give me a small 3rd degree burn before i could get it off my arm.

I really liked my galaxy watch prior to that, and I did not realize that my watch had a manufacturing problem that could potentially harm me.

Since that incident, it now reports it is overheating and needs to shutdown any time i turn it on (I think it should have done that prior to burning my arm).

Samsung says it is out of warranty, but i wonder if this type of safety issue is ever out of warranty. 

 

Roger Cole
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Roxanne55
Astronaut
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Galaxy Watch
I think you need to discuss the issue further with samsung especially since you suffered personal injury.
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Samsung_j7chxXY
Astronaut
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Galaxy Watch

I just got the watch a few days ago and the first app I tried to install caused to to over heat so I had to sit in front of a fan on high to download it and I can even link my pandora account to its. I never had any issues with the galaxy watch 3, never overheated, the apps were better, didnt have issues with number sync, and more. Please fix these issues they are a little too much in the irritable side.

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