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Galaxy watch active 2 screen not working

(Topic created: 03-06-2021 07:07 PM)
Phgm95
Constellation
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Galaxy Watch

The screen in my galaxy watch active 2 is nor working, it started by not responding to touch input suddenly, then it started making actions on its own like moving between widgets, now touch input works partially, only half of rotating bezel is working, the swipe up function to delete notifications doesn't work and it is hard to swipe up between options. It has never been exposed to water, even with its ip68 rating I think it has some humidity damage for being exposed to sweat.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thanks for reaching out. As troubleshooting was not helpful, the next step would be to have the watch serviced. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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5 Replies
SamsungQue
Honored Contributor
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Galaxy Watch

Have you tried the following troubleshooting steps here?

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useryeJHbIGV34
Astronaut
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Galaxy Watch

I've been having the exact same issue. After resetting my watch, the screen is now completely unresponsive as opposed to just partly unresponsive. 😞

Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thanks for reaching out. As troubleshooting was not helpful, the next step would be to have the watch serviced. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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WTF_MONI
Astronaut
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Galaxy Watch

SAME... IM VERY UNHAPPY. Cant even connect to the phone to reset or anything. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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