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user07qu6SpCcG
Constellation

Galaxy watch active screen won't turn on

I received the Galaxy Watch Active back in May and I use it everyday and I really like it, but today after going to the beach the screen won't turn on. It connects to my phone and it's 90% charged, but the screen and the sensor on the bottom are off. I've tried restarting the watch but all that does is disconnect/connect to the phone and the screen remains dark. 

 

Is there anything else I can try?

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Galaxy watch active screen won't turn on

Hey there.

Thank you so much for reaching out.

We would recommend giving this troubleshooting article a try: [ Click here ]


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user07qu6SpCcG
Constellation

Re: Galaxy watch active screen won't turn on

Thanks for the advice. My watch charges, connects to my phone, and it even vibrates, but the screen doesn't turn on. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch active screen won't turn on

Have you tried resetting the watch through the Wearables app?

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