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Galaxy watch active watch face customization issue

(Topic created: 02-19-2021 05:35 PM)
user4unCE5vhgf
Asteroid
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Galaxy Watch

Hi,

I have some problems with watch face customization. Every time I tried to customize some watch face - I've got completely working customization screen and create watch face in the way I want. But after tap on "OK" button all my changes resets to default state and nothing happens...

I already tried to restart watch, all the same.
Maybe someone went through something like that?

Thanks.

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useruFeRftBm3A
Constellation
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Galaxy Watch

I have had a similar issue where I customize a face but it defaults back to the original. I have updated software on the phone and watch, i have rebooted both the phone and watch. This recently started happening after a factory reset.

 

I have had issues with the phone using up the battery in about 6 hours.  I thought maybe a factory reset would help but now have even more issues.

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy Watch

What other symptoms have you started experiencing on your watch since the factory reset?

When you performed the reset was it on your phone or your watch?

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cmart11
Astronaut
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Galaxy Watch
so my question is after I customize and set my watch face to wear I want it after turning watch off at night to charge when I turn watch back on the face is back at default setting and I have to customize it all over again please tell me this problem can be solved anyone please help
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