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Original topic:

Galaxy watch active watch face customization issue

(Topic created: 05-20-2019 05:18 AM)
user4unCE5vhgf
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Galaxy Watch

Hi,

I have some problems with watch face customization. Every time I tried to customize some watch face - I've got completely working customization screen and create watch face in the way I want. But after tap on "OK" button all my changes resets to default state and nothing happens...

I already tried to restart watch, all the same.
Maybe someone went through something like that?

Thanks.

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I see that you have tried restarting your watch. Was this a soft reset or a factory reset?

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SamsungLarryK
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Galaxy Watch

Have you updated your watch, phone, and wearables app recently?

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user4unCE5vhgf
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Galaxy Watch

Yep, watch os was updated yesterday, watch app on ios device also.

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SamsungLarryK
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Galaxy Watch

Does this occur with ever watch face?

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user4unCE5vhgf
Asteroid
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Galaxy Watch

Yes, it’s happened with every watch face.

There is attached example how it looks.

 

https://share.icloud.com/photos/0b7XnirrAsE_kSaAGxC-0XCIg

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I see that you have tried restarting your watch. Was this a soft reset or a factory reset?

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user4unCE5vhgf
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Galaxy Watch

That was soft reset. I'll try factory reset.

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SamsungLarryK
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Please keep us posted.

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user4unCE5vhgf
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Galaxy Watch

After hard reset to factory settings all works fine, thanks.

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SamsungLarryK
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You are welcome.

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