Galaxy watch active watch face customization issue

[user4unCE5vhgf]

Hi,

I have some problems with watch face customization. Every time I tried to customize some watch face - I've got completely working customization screen and create watch face in the way I want. But after tap on "OK" button all my changes resets to default state and nothing happens...

I already tried to restart watch, all the same.
Maybe someone went through something like that?

Thanks.

[SamsungLarryK]

Have you updated your watch, phone, and wearables app recently?

[user4unCE5vhgf]

Yep, watch os was updated yesterday, watch app on ios device also.

[SamsungLarryK]

Does this occur with ever watch face?

[user4unCE5vhgf]

Yes, it’s happened with every watch face.

There is attached example how it looks.

https://share.icloud.com/photos/0b7XnirrAsE_kSaAGxC-0XCIg

[SamsungLarryK · Accepted solution]

I see that you have tried restarting your watch. Was this a soft reset or a factory reset?

[user4unCE5vhgf]

That was soft reset. I'll try factory reset.

[SamsungLarryK]

Please keep us posted.

[user4unCE5vhgf]

After hard reset to factory settings all works fine, thanks.

[SamsungLarryK]

You are welcome.