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userOy4aOGXHep
Asteroid

Galaxy watch active2 overheating and shutting down

Just picked up a galaxy watch active2 with LTE and it keeps over heating regularly and shutting down on standalone. Is anyone else experiencing this, or is something wrong with my watch?

15 REPLIES 15
Samsung Moderator
Samsung Moderator

Re: Galaxy watch active2 overheating and shutting down

Is your watch Bluetooth or LTE? Have you tried resetting the watch?


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userOy4aOGXHep
Asteroid

Re: Galaxy watch active2 overheating and shutting down

LTE

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch active2 overheating and shutting down

Do you experience these symptoms when your device is connected via Bluetooth to your phone?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userCfj26p7Vs3
Astronaut

Re: Galaxy watch active2 overheating and shutting down

Works perfectly when connected to the phone, as soon and I leave my cellphone home it starts with the cooling down warmings, if talking on it drops my calls after a couple of warnings?

 

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userOy4aOGXHep
Asteroid

Re: Galaxy watch active2 overheating and shutting down

No

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userOy4aOGXHep
Asteroid

Re: Galaxy watch active2 overheating and shutting down

No, no issues when connected via bluetooth. Only LTE. I have bluetooth watches though, pretty disapointed in samsung altogether. I feel dooped😒

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userOy4aOGXHep
Asteroid

Re: Galaxy watch active2 overheating and shutting down

Yes ive tried resetting

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userCfj26p7Vs3
Astronaut

Re: Galaxy watch active2 overheating and shutting down

My watch is lte doing the same with weak cell tower signal?

 

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userOy4aOGXHep
Asteroid

Re: Galaxy watch active2 overheating and shutting down

My advice to you, take it back before its to late. Mine doesnt even work the way it is intended.

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