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Galaxy watch auto pause not working while cycling

(Topic created: 10-29-2020 11:14 PM)
usergFci6O9HMZ
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I recently upgraded from Gear fit 2 pro to the Galaxy watch 3. The auto pause feature used to work like magic in the gear fit 2 pro. But the auto pause doesn't work in the Galaxy watch 3. 

 

The activity is not paused even when I remain stationary for minutes. The  autopause does work properly with other actvities (running etc) 

 

The auto pause does work "very rarely" while cycling too.

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SamsungAdam
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As it's not happening with any other exercise, I would recommend reaching out to our Samsung health team directly at (855) 795-0509 for further assistance.


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SamsungAdam
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Do you experience these symptoms with any other exercises you do on your Galaxy watch 3?


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usergFci6O9HMZ
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Nope. Not experiencing these symptoms for any other exercise for which auto-pause feature is available (running, walking) 

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SamsungJace
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If recording it is recommended to disable auto-pause at slower speeds. The slower speeds often cause the app to pause frequently and have trouble resuming which will result in recording issues. With autopause disabled, the app will calculate moving and stopped time during the upload process instead of during the activity. Autopause may not resume automatically if you remain stopped for a long time. Some phones will shut off the GPS signal to conserve battery if it is not being used for some time. Opening the app to view the record screen will reactive GPS tracking and ensure the recording is resumed when you begin moving.


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usergFci6O9HMZ
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I didnt understand what you had meant by "recording". Also, I was using the watch's GPS (didn't carry the phone).

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Mbaines32
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I just purchased a Galaxy Watch 3 and I'm having the same issue. I upgraded from a gear S2 and the auto pause worked on every exercise. Why is the auto pause not working when I cycle on the Galaxy Watch 3? Please advise if possible.
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userJWs0RayqZC
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Same issue.

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userJWs0RayqZC
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Is anybody here?

Autopause does not working in cycling mode! It is randomly on and off after 3-5 seconds!

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userJWs0RayqZC
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Is anybody here?

Autopause does not working in cycling mode! It is randomly on and off after 3-5 seconds!

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Solution
SamsungAdam
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As it's not happening with any other exercise, I would recommend reaching out to our Samsung health team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.