JUMP TO SOLUTION Solved

Original topic:

Galaxy watch back button not working

(Topic created on: 1/7/20 10:03 AM)
user0GwdLenGzp
Constellation
Options
Galaxy Watch

I've nearly had my watch a year now and the back button started to play up a bit by working but having to press it a couple times, it then needed to be pressed harder till it is now at the point where it wont work.

 

Ive done a full reset yet no joy which leads me to the idea that it's a hardware problem, I haven't dropped it or banged it so really this shouldn't be a problem.

 

Has anyone got a fix just I'm feeling like I should get rid and go with a google watch if I cant get it fixed which is disappointing since I've always had samsung phones.

1 Solution


Accepted Solutions
Solution
SamsungMoon
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thanks for reaching out. Just to confirm with you, have you tried the troubleshooting here? https://www.samsung.com/us/support/troubleshooting/TSG01003250/ 

 

If you continue to experience these symptoms after trying the troubleshooting steps provided, I would recommend a service repair. Can you please provide me with the full model number and serial number/IMEI in a private message: https://bit.ly/2SUXRar

View solution in context

92 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userivsECLaGNE
Constellation
Options
Galaxy Watch

I'm also experiencing the same problem. I've had this watch for a little over a year and now my back button is no longer working.

SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

@userivsECLaGNE Thank you for reaching out. Can I please have your full model number and serial number in a private message: @http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Samsung_dU6KHRL
Constellation
Options
Galaxy Watch

I am having the same issue with the back button not working. I have reset, and now I can't even complete the tutorial that comes up.

SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Button malfunctions on your watch can be caused by physical damage or software issues. However, clean the buttons if there's build up of foreign material like lotion preventing them from properly working. Give this link a try for the buttons not working on a Samsung Smart Watch: https://www.samsung.com/us/support/troubleshooting/TSG01003250/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userEM6lHS3lp0
Constellation
Options
Galaxy Watch

Hi @SamsungAdam

 

I have the same issue with a faulty back key on my galaxy watch 46mm

 

info from the settings / about watch screen are

galaxy watch (6934)

model sm-r800

serial R5AK079NTP

 

Can you advise if this is coverable under warranty down here in New Zealand at all please?

 

0 Likes
Reply
SamsungLarry
Community Manager
Community Manager
Options
Galaxy Watch

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html Thanks! 







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Karthicanand
Constellation
Options
Galaxy Watch

I have a Samsung Gear Sport watch and the back button has stopped working. Kindly help

0 Likes
Reply
Anonymous
Not applicable
Options
Galaxy Watch

@SamsungAdam
My watch is doing the same thing, it was doing it 2 months after I got it. What is the fix for this?

 

0 Likes
Reply