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Constellation

Re: Galaxy watch back button not working

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My turn, same issue😒 back key not working. Has been acting up for a while. 

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Astronaut

Re: Galaxy watch back button not working

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I have the same problem. my samsung pay app keeps popping up every two minutes and it keeps killing the battery
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Constellation

Re: Galaxy watch back button not working

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I'm having the same issue, started a couple months ago and now I spend about 30 minutes trying to go back which is very inconvenient when I'm trying to end my workout.
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Constellation

Re: Galaxy watch back button not working

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Hi, I got the same problem with my back button. It's not working.


Model: SM-R810

 

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch back button not working

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Thanks for reaching out. Just to confirm with you, have you tried the troubleshooting here? https://www.samsung.com/us/support/troubleshooting/TSG01003250/ If this is not helpful, please send a private message with the serial number or IMEI number of the watch. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Samsung Galaxy Watch "Back" button no longer works

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I've had my Galaxy Watch for about a year and a half now and the Back button has now stopped function entirely. I was wondering if this is a common problem that can be fixed by a reset or firmware update or if there's a repair option I could use to send the watch in to be fixed. Thanks!

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Constellation

Re: Galaxy watch back button not working

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I have had mine for over a year and my back button stopped working months ago. my wife has one to and it's also having problems.
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Constellation

back button is no longer

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I'm also experiencing the same problem. I've had this watch for a little over a year and now my watch back button is no longer working.

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Constellation

Re: Galaxy watch back button not working

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I have same issue.. Had to press hard to get pay app to come up.. Now the back button is completely inop. Cannot use watch for payment.. Very aggravated at this watch. 

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Constellation

Back button not working on galaxy watch so cannot use samsung pay

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This wouldn't be a huge issue as I don't use the back button regularly, however I am not able to enter Samsung Pay because it is requiring me to hold the back button. Even when opened from the app on the watch. Is there a way around this? 

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