Original topic:

Galaxy watch cellular 2 fault

(Topic created on: 4/11/21 3:12 AM)
userK9BdB1VQ11
Astronaut
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Galaxy Watch

I have an issue with my galaxy watch cellular 2 since I both from 25/12/2020 only 2 or 3 times was charging fully after that only 87% ,92% maximum I am not happy at all I don't recommend this watch at all. I need replacement or full refund

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1 Reply
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello,

 

Just for clarification for better assistance, are you stating that your watch will not fully charge anymore?

 

Are you using the original charger that came with the watch?

 

Have you confirmed the software on the watch is currently up to date?

 

Have you tried fully backing up the watch and perform a reset recently?

 

Follow this link here: https://www.samsung.com/us/support/answer/ANS00084702/

 

Can you provide the full model code of the watch?

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