I hate to see that this is a problem. I got my watch a week ago and the sensor stopped about 3 days ago.
Called the help desk and was told that she has talked with 3 other people already today with this kind of problem. That's not comforting!
Was told to do a factory reset but I can't until tomorrow due to my work.
I did just turn it off and back on and the manual heart rate worked. Hope there will be an update to the continuing problem.
The fact that they said that they have spoken to other people about this is very comforting to me. Every time I have called about it, they've said they have never heard of the problem before. That was very frustrating, because I know that couldn't be possible.
Why is this marked solved? My HR monitor seems to be consistent, but also stops when it seems to get to a higher HR. I noticed it today and I wasnt even that sweaty yet but as soon as I got back in my car it started to work again as my HR was coming down. Its as if there is a threshold limit issue. VERY annoying and im giving it until the last day I have to return it to see if something is fixed.
Before you take a hammer to your watch, as I almost did, please do as I did.
Tighten up the watch strap by a notch. If that doesn't work go another notch.
This is what it took me and it works perfectly now. Very frustrating after trying all kinds of recommended settings but without a doubt it is about the watch staying as stationery on the wrist as possible.
Uncomfortably tight but you don't notice when exercising, so if it's not working tighten it up a notch.
When will this software update be available. Im still having issues with the Heart Rate Monitor and Altimiter.
even after rebooting and resting and using all the steps outlined in the community posts.
This is unaccepatble Samsung.
I have a SM-R500, unboxed a few weeks ago and everything was working fine. Since last week, the HR sensor light doesn't come on either in automatic or manual mode, so, no readings!
I have tried a factory reset, reinstalling the software and even this solution of disabling the exercice detection. Nothing works! I'm not sure if it is a software problem or a hardware failure so I'm very tempted to return it altogether.
Another strange behaviour is the Always On Display not working sometimes. Even though I can see the option enabled, my watch face goes into a black screen after a while. I have to re-enable the AOD setting to make it work again. This gives me a strange hope that the issue is just bits and bytes away from being solvable if the firmware becomes a little less crappy.
Should I just return the watch or do you guys thing it can still be solved by a software update?