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Astronaut

Galaxy watch microphone

So I've had a galaxy watch for a little over a year now and suddenly when I make calls or try to use voice to text the microphone is not picking up my voice. The people I call can not hear me at all and the message app doesn't pick up anything I say. What can I do to try and fix this?

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch microphone

Have you tried resetting your watch? 


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Astronaut

Re: Galaxy watch microphone

As a factory reset?

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch microphone

Correct, you would be resetting the watch back to factory standards. Give this link a try for information on how to back up your watch prior to resetting it: https://www.samsung.com/us/support/answer/ANS00084702/


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Astronaut

Re: Galaxy watch microphone

I factory reset the watch and the microphone still doesn't work. When I tried calling someone in the same room no sound comes through on their phone from the watch. It seems defective at this point.

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch microphone

If the factory reset did not fix the microphone, I would recommend having the device evaluated by a technician. Can I have your full model code and serial number via private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Galaxy watch microphone

i have the same problem exactly

and i tried factory resetting 

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