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userfdJLWsjwzz
Constellation

Galaxy watch not connecting to galaxy apps.

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Just bought a galaxy watch. Everytime i try to open the galaxy apps app, the loading screen comes on for a few seconds and then it shows " Couldn't connect. Check your network connection and try again". The watch is connected via wi-fi and bluetooth.

 

Any help is much appreciated guys

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Galaxy watch not connecting to galaxy apps.

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Have you tried clearing the cache and data on the Gear Manager application? You can do that by going to Settings>Apps>Gear Manager on your phone, then pressing Storage. The options to clear the cache and data are in there.

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19 REPLIES 19
Samsung Moderator
Samsung Moderator

Re: Galaxy watch not connecting to galaxy apps.

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Have you updated the device recently?

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userfdJLWsjwzz
Constellation

Re: Galaxy watch not connecting to galaxy apps.

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Yes, I just bought the device yesterday. And there was an update straight away.

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch not connecting to galaxy apps.

JUMP TO SOLUTION

Have you tried clearing the cache and data on the Gear Manager application? You can do that by going to Settings>Apps>Gear Manager on your phone, then pressing Storage. The options to clear the cache and data are in there.

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userfdJLWsjwzz
Constellation

Re: Galaxy watch not connecting to galaxy apps.

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Heyy!! It worked. Thanks a ton!!!

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch not connecting to galaxy apps.

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You are welcome.

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userLiS4T43ede
Constellation

Re: Galaxy watch not connecting to galaxy apps.

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This solution is not working for me. I am using non Samsung phoneand samsung galaxy s3 frontier

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch not connecting to galaxy apps.

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Do you have the most recent version of the Wearables app downloaded on your phone?

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usercEILWodGjL
Astronaut

Re: Galaxy watch not connecting to galaxy apps.

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Hi,

 

that one doesn’t work in my watch. I use ios phone. And there is no gear maniging in my setting under App. Please help me. I can bot connect to app store in my watch.

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usercEILWodGjL
Astronaut

Re: Galaxy watch not connecting to galaxy apps.

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Hwllo again,

 

i found it and clean the unnecessary things. However still same i can not connect.

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