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Original topic:

Galaxy watch not connecting to galaxy apps.

(Topic created: 09-26-2018 10:05 AM)
userfdJLWsjwzz
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Galaxy Watch

Just bought a galaxy watch. Everytime i try to open the galaxy apps app, the loading screen comes on for a few seconds and then it shows " Couldn't connect. Check your network connection and try again". The watch is connected via wi-fi and bluetooth.

 

Any help is much appreciated guys

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Have you tried clearing the cache and data on the Gear Manager application? You can do that by going to Settings>Apps>Gear Manager on your phone, then pressing Storage. The options to clear the cache and data are in there.

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Have you updated the device recently?

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userfdJLWsjwzz
Constellation
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Galaxy Watch

Yes, I just bought the device yesterday. And there was an update straight away.

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Solution
SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Have you tried clearing the cache and data on the Gear Manager application? You can do that by going to Settings>Apps>Gear Manager on your phone, then pressing Storage. The options to clear the cache and data are in there.

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userfdJLWsjwzz
Constellation
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Galaxy Watch

Heyy!! It worked. Thanks a ton!!!

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SamsungLarryK
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Galaxy Watch

You are welcome.

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userLiS4T43ede
Constellation
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Galaxy Watch

This solution is not working for me. I am using non Samsung phoneand samsung galaxy s3 frontier

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SamsungRei
Samsung Moderator
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Galaxy Watch

Do you have the most recent version of the Wearables app downloaded on your phone?



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user8KMHsAxblE
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Galaxy Watch

I too have an android phone where clearing the cache doesn't work. I have disconnected bluetooth and reconnected etc but now all my watch will say is connecting

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SamsungAdam
Samsung Moderator
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Galaxy Watch

@user8KMHsAxblE What type of device are you using with your Galaxy watch? Have you tried force stopping and clearing the cache and data for the Galaxy wearables app? Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


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