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userd4A7nsuLM3
Constellation

Galaxy watch not vibrating or sound alerts for any notifications

I bought a galaxy watch about 3 months ago and it was all working great.

Updated my pixel 2 and now there's only notifications for samsung apps ~ telling me to get up and move and so on but none for facebook or emails or anything

Is there anything i can do to solve this?
I've gone through all the notifications but there may be a step i missed out on. if anyone could help thatd be great.

12 REPLIES 12
user20UCUCjtIq
Asteroid

Re: Galaxy watch not vibrating or sound alerts for any notifications

I'm getting the exact same problem. I updated my Samsung S8+ and certain notificaitons have completely stopped on my Samsung Galaxy watch.

The only notifications that i seem to be getting now are emails and phone calls. Whatsapp etc has completely stopped working. I've double checked and the settings in the Wear app are correct i've even factory reset my watching which hasn't helped at all.

 

Does anyone have any ideas?

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch not vibrating or sound alerts for any notifications

Have you tried removing your wearables app and retrying it?

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userctLdIU1qms
Astronaut

Re: Galaxy watch not vibrating or sound alerts for any notifications

Same problem, i've tried, no differences

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch not vibrating or sound alerts for any notifications

Have you updated the phone, watch, and wearables app recently?

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user20UCUCjtIq
Asteroid

Re: Galaxy watch not vibrating or sound alerts for any notifications

My phone was updated recently and since then it's stopped working. 

The phone is the Samsung S8+ the phone was last updatd on 20th May software update version G955FXXU4DSDA/G955FOTF4DSD6/G955FXXU4DSD6

 

The watch is a Samsung Galaxy 46mm on version- R800XXU1BSA4/R8000OXA1BSA4/

 

Galaxy Wearable app is on version- 2.2.24.19031361

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch not vibrating or sound alerts for any notifications

I notice from your phone's baseband version that it's not a US model. Can you confirm where the watch was purchased?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user20UCUCjtIq
Asteroid

Re: Galaxy watch not vibrating or sound alerts for any notifications

Sorry, i'm based in the UK. Is there a seperate forum for this? or can i continue to post in this forum? 

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch not vibrating or sound alerts for any notifications

Thank you for stopping by the US support page! We only support US models here, so to receive assistance with your device, please visit: http://www.samsung.com/visitcountry  Thanks! 

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userYcwbm4cWOp
Constellation

Re: Galaxy watch not vibrating or sound alerts for any notifications

I am having the same issue. Any one get a resolution?

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