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Constellation

Galaxy watch overheating, battery draining fast and heartrate sensor not working

GW was working perfectly fine the other day. Took my watch off before going to bed... battery was at appx 57%.  Didnt put my watch on the next da . Put it on a day later and realized it was off. Just thought it died so I plugged it in. It only charged up to 30% before it gave a over heat warning. I let it cool down and tried again. Tried charging while it was in and battery drained from 30% down to 1%.  Let it cool down and charged it while it was off. Gave me another overheat warning. Let it cool then turned it back on and it was at 79% went down to 40% in a matter of minutes and got hot again. Noticed the heartrate monitor wasnt working so I restarted the watch. Got hot again after being on for a couple of minutes. Checked to see if software was up to date(it is) and reset the watch. Still overheats and batter still drains fast. Please help. I've had the watch for about a year and a half. Love the watch but this us kind of annoying. 

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Galaxy watch overheating, battery draining fast and heartrate sensor not working

Thank you for reaching out. This will need to be addressed by a certified technician. As the watch is no longer under warranty, you can use this link to find a location nearest you: https://www.samsung.com/us/support/service/ 

 

If you prefer to ship in the watch, I can assist with creating the service ticket. You will just need to send a private message with the model code and serial number of the watch, http://bit.ly/2XERsky



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Constellation

Re: Galaxy watch overheating, battery draining fast and heartrate sensor not working

OMG im having same issue!!

i purchased from a friend and its the 4g lte bluetooth and im so disappointed.

To get help on the chat line is for not. waste of time for over an hour. wasnt helpful at all!! Looks like i will have to get the apple watch instead.

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Asteroid

Re: Galaxy watch overheating, battery draining fast and heartrate sensor not working

Yesterday (7-6-2020) my wifes Samsung Galaxy Watch model# SM-R810 overheated so bad it melted the glue holding the sensor glass. It was so hot it burnt her wrist and caused her pain, the samething happened such as the battery draining very quickly and the watch malfunctioning. I have a Samsung Galaxy Watch SM-R800 with no issues related to over heating, I bought it prior to my wife's watch.

Samsung this is a safety issue not just a malfunction with your product,  remember the Note-7 phone in late summer of 2016 and all the problems and injuries caused by the battery. Samsung needs to treat this seriously and recall these watches and repair them at no cost to the consumer or replace the SM-R810 Galaxy Watches at no cost to the consumer. 

Samsung you have been informed a person, now has been injured.

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch overheating, battery draining fast and heartrate sensor not working

@Trvkell Oh no! I am sorry to hear about this! Please send a private message with the model code, the serial number or IMEI number of the watch, and any images of the burn you may have. so I may look into this further. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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