GW was working perfectly fine the other day. Took my watch off before going to bed... battery was at appx 57%. Didnt put my watch on the next da . Put it on a day later and realized it was off. Just thought it died so I plugged it in. It only charged up to 30% before it gave a over heat warning. I let it cool down and tried again. Tried charging while it was in and battery drained from 30% down to 1%. Let it cool down and charged it while it was off. Gave me another overheat warning. Let it cool then turned it back on and it was at 79% went down to 40% in a matter of minutes and got hot again. Noticed the heartrate monitor wasnt working so I restarted the watch. Got hot again after being on for a couple of minutes. Checked to see if software was up to date(it is) and reset the watch. Still overheats and batter still drains fast. Please help. I've had the watch for about a year and a half. Love the watch but this us kind of annoying.
Thank you for reaching out. This will need to be addressed by a certified technician. As the watch is no longer under warranty, you can use this link to find a location nearest you: https://www.samsung.com/us/support/service/
If you prefer to ship in the watch, I can assist with creating the service ticket. You will just need to send a private message with the model code and serial number of the watch, http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Thank you for reaching out. This will need to be addressed by a certified technician. As the watch is no longer under warranty, you can use this link to find a location nearest you: https://www.samsung.com/us/support/service/
If you prefer to ship in the watch, I can assist with creating the service ticket. You will just need to send a private message with the model code and serial number of the watch, http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
