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Constellation

Galaxy watch s3 frontier, sensor not working

Hello Team,

I have connected my watch from one phone to another and post that sensor in my watch is not working, no heart rate monitor, no steps counting. I have also tried resetting the device. Can you please connect to resolve this issue?

 

 

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Galaxy watch s3 frontier, sensor not working

I will be happy to look into this further. Does the green light still show on the bottom of the watch? Have you tried all of the troubleshooting here? https://www.samsung.com/us/support/troubleshooting/TSG01003204/ Please send a private message with the full model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky



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Constellation

Re: Galaxy watch s3 frontier, sensor not working

That solution doesn't work. Looks like there are quite a few watches that are having the same issue. Here's my post: https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-S3-Sensors-Stopped-Working/m-p/1565015/highl...

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