I have connected my watch from one phone to another and post that sensor in my watch is not working, no heart rate monitor, no steps counting. I have also tried resetting the device. Can you please connect to resolve this issue?
I will be happy to look into this further. Does the green light still show on the bottom of the watch? Have you tried all of the troubleshooting here? https://www.samsung.com/us/support/troubleshooting/TSG01003204/ Please send a private message with the full model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky
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