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Constellation

Galaxy watch sensor Burn on my wrist🔥

I purchased a Galaxy Smartwatch a couple of weeks ago and wore it only during the daytime For the week, but once I read my manual and figured out more functions, I decided to try to track my sleep, I started to wear it overnight,  thats when I noticed a burn on my wrist when I took it off to clean it in the morning. The spot where the sensor lays down is where there is a contact burn. Also noticed its significantly dried the skin out under the face of the watch. This may be due in part to the over heating or the sensor itself? 20200603_081221.jpg

 

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2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Galaxy watch sensor Burn on my wrist🔥

I would like to look into this issue further for you. Can you send me a private message using this link here (http://bit.ly/2HP0oRi) and provide the following information?

  • Model number
  • Serial number
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Samsung Moderator
Samsung Moderator

Re: Galaxy watch sensor Burn on my wrist🔥

Thank you for providing that information. I will need to escalate this up to our specialty team to resolve this for you. For me to do so I will need more information from you.

  • First and last name
  • phone number
  • email
  • Full street address
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