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Galaxy watch series- touchscreen unresponsive

(Topic created: 09-08-2020 10:58 AM)
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user7mxpPwzAza
Constellation
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Galaxy Watch

The touchscreen stopped working. I got this watch in April, and it was working fine until now.  It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

If you still continue to experience these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
  4. Private message: https://bit.ly/3fbRevo
  5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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16 Replies
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

If you still continue to experience these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
  4. Private message: https://bit.ly/3fbRevo
  5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Mujiwara
Constellation
Options
Galaxy Watch

after i reset my watch i cant even connect

EduS
Asteroid
Options
Galaxy Watch
I have the same problem
Samsung_2y01nUg
Constellation
Options
Galaxy Watch

Same here. I though restarting or rebooting would help. But my screen isn't responding to touch and it randomly clicks on its on. Need help samsung!

users8DskZspUT
Constellation
Options
Galaxy Watch

I have same issue. The screen isn't responding to touch and it randomly clicks on its on. The watch is new Need help samsung!

userBMhCOa1YSX
Constellation
Options
Galaxy Watch

Galaxy Active 2 SM-R830 . Purchased March 2020. Touchscreen not responding to touch. It cycles through menus on its own. Tried holding the power button for 7 seconds and restarting. Still same problem.

Anonymous
Not applicable
Options
Galaxy Watch

Have you tried a factory reset of the watch via the menu? Have you checked your touch bezel settings in the Wearables app?

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userBMhCOa1YSX
Constellation
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Galaxy Watch

thanks- I'll try the factory reset through the app and repost

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james4321
Galaxy
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Galaxy Watch
thanks sansung gill... you beat me to the comment.. as I was about to say to factory reset it.
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