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Original topic:

Galaxy watch stuck on finishing pairing...

(Topic created: 02-15-2021 12:07 PM)
user94quoxcLI5
Asteroid
Options
Galaxy Watch

I've recently upgraded from s10 plus to the s21 ultra and tried to pair my galaxy watch  with it and its stuck on the paring screen.  I've tried deleting the wear app and cache but my phone is stuck on pairing and my watch is stuck on let's go. Any help would be well appreciated as I rely on my watch thank you

Mat

1 Solution


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Solution
xtina527
Constellation
Options
Galaxy Watch
I was able to bypass the Connect to Phone setup menu on the watch by scrolling down and tapping on the question mark, then selecting the setup without connecting to phone option. Went through the options and when watch was setup, I went to settings and reset it, but kept my phone plan on it. After reset, I was able to do the setup normally through the phone and finished it without getting stuck.

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20 Replies
bill-e
Samsung Care Ambassador
Options
Galaxy Watch

Have you restarted the watch?  It should go through the setup again when you restart it.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
WHYTE56
Constellation
Options
Galaxy Watch

Bill-e, I have the same problem.  I have a Samsung Frontier 2 and just purchased a new S21 Ultra.  I have tried deleting Wearable and reinstalling it.  I cleared cashe.  I have checked the blue tooth.  I have restarted the watch. I have turned off the wifi as shown in a You Tube video to fix this issue and nothing.  Can you please be more detailed on how to fix this.  My watch is only 20 months old and worked great on my Note 9.  Please help.  Thanks,

Steve

SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. Have you tried resetting the watch?


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johnjpeg
Astronaut
Options
Galaxy Watch
Make sure the watch is on the charger when you're doing the setup process.
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plano-mano
Red Giant
Options
Galaxy Watch

watch s2 and below doesnt work with s21

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KATHY78
Astronaut
Options
Galaxy Watch
Same
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bill-e
Samsung Care Ambassador
Options
Galaxy Watch

@WHYTE56 

Have you gone into the watch's settings and all the way at the bottom tried "Pair to a new Watch?  I'm pretty sure I paired my Gear S2 to my S21 prior to trading it in for the Watch 3.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
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cyberforester
Asteroid
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Galaxy Watch

I had trouble with setting up my watch with the S21.   The process kept stalling until I move to a location with higher speed internet.   It worked fine.

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user94quoxcLI5
Asteroid
Options
Galaxy Watch
Ultra
 

I've recently upgraded from s10 plus to the s21 ultra and tried to pair my galaxy watch  with it and its stuck on the paring screen.  I've tried deleting the wear app and cache but my phone is stuck on pairing and my watch is stuck on let's go. Any help would be well appreciated as I rely on my watch thank you

Mat