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Constellation

Galaxy watch with a note 8 excessive battery drain and overheating

I just purchased a galaxy watch 42mm and it keeps needing a charge, overheating and quick battery drain. I'm so upset because it had been over 4 months of wating for this watch and now it's useless and I'm out of money... Please help me with a resolution! 

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Constellation

Re: Galaxy watch with a note 8 excessive battery drain and overheating

Hi! Do you have the Active 2 smartwatch? Is it the LTE? I'm sure we can figure out what's going on and improve your battery life.

What, if any, apps have you installed and are you using an active watch face? 

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