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Astronaut

Re: Galaxy watch won't automatically switch to WiFi all the time

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@userR8vHSyy6ch wrote:

Found a bug/workaround. When I walked out of range of my phone's Bluetooth, it would show wifi on the watch as 'connecting' but never actually connect. I went into my phone's Galaxy Wearable app, Watch Connection > turn off "Sync Wi-Fi Profiles". It now connects as expected when watch wifi connection mode is set to 'Auto'. 


^^^^ You, sir, are a genius. Worked FINALLY. 

 

Also having the problem of wifi being disrupted by bluetooth every time it is connected. It's as if the bluetooth connection corrupts the login credentials of saved wifi profiles. It repeatedly tries to connect unsuccesfully. 

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Galaxy

Re: Galaxy watch won't automatically switch to WiFi all the time

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Sync WiFi profiles feature is flawed, it already has/had a bug causing problems trying to even search for wifi and multiple Bluetooth disconnects.

 

Definitely disable this feature as default.

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Constellation

Re: Galaxy watch won't automatically switch to WiFi all the time

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thank you for the work around. Althpough it does work, it seems the watch is prefering wifi over BT and is killing the battery. The watch is always looking for a wifi with that feature turned off. Is there a better option yet? Is anyone else having this issue? The watch left charging overnight was hot to the touch in the morning beceause it was on wifi all night and not connecting via BT to the phone < 5 feet away. My wife is the one with the issue on her new samsung 42mm rose gold watch. I have a S3 Frontier and do not have any of these issues, and we are both on a Pixel2 so it cant be the phone. Her phone connects to her BT headphones and car bt with no issues as well. 

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Astronaut

Re: Galaxy watch won't automatically switch to WiFi all the time

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I did this -went into galaxy watch app on my phone and then to watch connection-turned sync wifi profiles off and then went to watch itself and in settings turned wifi to "auto" and it is switching to wifi automatically when I walk into the office or house now. Bravo!

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Constellation

Re: Galaxy watch won't automatically switch to WiFi all the time

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Not sure why this is showing as Solved...

 

For what it’s worth, i bought the 46mm Galaxy watch (here in Australia) yesterday and have the same issues with WiFi disconnecting and just showing as “connecting”. I need to power reset the watch to get it to connect again. I am also currently connected using an iPhone 6 and do not have any options to delete sync profiles, so am unable to do any sort of workaround, not that we should have to. This seems to be a global issue, sort it out Samsung.

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch won't automatically switch to WiFi all the time

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@userx1fGI1nRCL Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

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Constellation

Re: Galaxy watch won't automatically switch to WiFi all the time

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Hi, I understand that I'm not in the target market for this product, however thought I would add my voice to the issue that this post about because -

 

a) there is definitely an issue that needs to be addressed

 

b) given that Samsung is a global brand and this problem seems to be happening in at least two other coutries than the US, for anyone trying to troubleshoot this issue within Samsung, this may be relevant information.

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Asteroid

Re: Galaxy watch won't automatically switch to WiFi all the time

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I agree. Samsung products are sold worldwide.
Why is support for non-US products "very limited"?

And some issues (like this one?) are not unique to US models. So please give some usefull support instead of giving a default answer.
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Constellation

Re: Galaxy watch won't automatically switch to WiFi all the time

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It happens to me for Galaxy Watch 46mm.

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Constellation

Re: Galaxy watch won't automatically switch to WiFi all the time

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Same here. Just bought the watch and set it on Always on wifi but noticed that it disconnects after some time and then refuses to connect to the same SSID. It either says, authentication error, cannot connect to ...., or doesn't say anything.

 

Restarting the watch fixes it temporarily.

 

Keeping it on Auto, does not change from bluetooth to wifi when out of range.

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