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Hey mailodysong! This experience would leave a sour taste in anyone's mouth. Let's see if we can get this situated for you.
Reboot your Samsung smartwatch
To force a reboot on your watch, press and hold the Home key (Power key) and Back key at the same time until "Rebooting..." displays. Do not select Power off on the screen or Restart when it appears.
The length of time you need to hold down the buttons varies by device. On some watch models, it may take up to 30 seconds for "Rebooting..." to appear.
When the Rebooting message appears, release the keys you were holding down. The watch screen will go dark, and then the watch will reboot.
If the watch is connected to your phone, the devices will temporarily disconnect during the reboot.
If you prefer using the connected phone or cannot use your watch for whatever reason (like a broken button), you can uninstall apps through the Galaxy Wearable app.
- First, make sure your phone and watch are connected.
- From your phone, open the Galaxy Wearable app, and then tap Apps or Apps screen. Depending on the connected watch, it may be necessary to tap the SETTINGS tab.
- On Wear OS models, touch and hold the app you want to remove. On older models, tap Manage apps.
- Tap Uninstall or tap the Delete icon (the minus sign) next to the app you'd like to uninstall. On Wear OS, tap Uninstall again to confirm. When finished, tap Save. Remember, some preloaded apps cannot be uninstalled. If you do not see the uninstall or delete option, the app cannot be removed.
- Press the Home key (Power key) on the watch to wake the screen, and then navigate to your apps.
- On the Wear OS models, touch and hold the app you'd like to uninstall. On holder models, touch and hold the Apps screen.
- On the Galaxy Watch4 series, tap Uninstall on the pop-up window, and then tap OK. Remember, some preloaded apps cannot be uninstalled.
On older models, tap the Delete icon (the minus sign) next to the app, and tap the check mark to confirm.
Factory reset your Samsung smart watch
Navigate to and open Settings on your phone. Tap Connections, and then tap Bluetooth. From the "Paired devices" list, tap the Settings (gear) icon next to your watch name, and then tap Unpair.
Power off the watch, and then power it back on. While the watch is powering on, press and hold the Power key until "Rebooting..." is displayed. If you are using the Galaxy Watch3, press and hold both the Power key and Back key simultaneously.
Release the key(s), and then immediately press and release the Power key repeatedly to enter the Reboot Mode menu.
After the Factory reset is complete, the watch will reboot. Once the Welcome screen appears, connect the watch to a phone with the Galaxy Wearable app, and then check if there's an available software update for the watch.
If you have a LTE smartwatch that was activated with a QR code, a new one will be required to reactivate service for the watch. Please contact your carrier to obtain a new QR code.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
http://www.samsung.com/us/support/service/location
Hey mailodysong! This experience would leave a sour taste in anyone's mouth. Let's see if we can get this situated for you.
Reboot your Samsung smartwatch
To force a reboot on your watch, press and hold the Home key (Power key) and Back key at the same time until "Rebooting..." displays. Do not select Power off on the screen or Restart when it appears.
The length of time you need to hold down the buttons varies by device. On some watch models, it may take up to 30 seconds for "Rebooting..." to appear.
When the Rebooting message appears, release the keys you were holding down. The watch screen will go dark, and then the watch will reboot.
If the watch is connected to your phone, the devices will temporarily disconnect during the reboot.
If you prefer using the connected phone or cannot use your watch for whatever reason (like a broken button), you can uninstall apps through the Galaxy Wearable app.
- First, make sure your phone and watch are connected.
- From your phone, open the Galaxy Wearable app, and then tap Apps or Apps screen. Depending on the connected watch, it may be necessary to tap the SETTINGS tab.
- On Wear OS models, touch and hold the app you want to remove. On older models, tap Manage apps.
- Tap Uninstall or tap the Delete icon (the minus sign) next to the app you'd like to uninstall. On Wear OS, tap Uninstall again to confirm. When finished, tap Save. Remember, some preloaded apps cannot be uninstalled. If you do not see the uninstall or delete option, the app cannot be removed.
- Press the Home key (Power key) on the watch to wake the screen, and then navigate to your apps.
- On the Wear OS models, touch and hold the app you'd like to uninstall. On holder models, touch and hold the Apps screen.
- On the Galaxy Watch4 series, tap Uninstall on the pop-up window, and then tap OK. Remember, some preloaded apps cannot be uninstalled.
On older models, tap the Delete icon (the minus sign) next to the app, and tap the check mark to confirm.
Factory reset your Samsung smart watch
Navigate to and open Settings on your phone. Tap Connections, and then tap Bluetooth. From the "Paired devices" list, tap the Settings (gear) icon next to your watch name, and then tap Unpair.
Power off the watch, and then power it back on. While the watch is powering on, press and hold the Power key until "Rebooting..." is displayed. If you are using the Galaxy Watch3, press and hold both the Power key and Back key simultaneously.
Release the key(s), and then immediately press and release the Power key repeatedly to enter the Reboot Mode menu.
After the Factory reset is complete, the watch will reboot. Once the Welcome screen appears, connect the watch to a phone with the Galaxy Wearable app, and then check if there's an available software update for the watch.
If you have a LTE smartwatch that was activated with a QR code, a new one will be required to reactivate service for the watch. Please contact your carrier to obtain a new QR code.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
http://www.samsung.com/us/support/service/location
