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Constellation

Gear s3 frontier Touch screen stopped working and resetting requires repairing

Hello,

 

I have seen some similar post and was wondering if I can get some help

 

I have a samsung s3 frontier watch and the touch screen stopped working. The watch was resetted and when trying to re pair the watch to a phone, it is unable to because it requires the user to touch the screen of the watch to confirm the pairing was completed. Now I am at a yellow page that says lets go.

Is there any work around with this where pairing to phone does not require the screen of the smart watch, but potentially can be acknowledged with using the side buttons?

 

Any help would be great thanks!

2 REPLIES 2
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Product Expert

Re: Gear s3 frontier Touch screen stopped working and resetting requires repairing

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your watch and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the watch for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number/IMEI and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. If it has been more than a year, there may be an out of warranty charge and this will all be explained in the phone call. Try to be as specific in the phone call and be aware that they will ask you for a shipping address.

 

If you have any questions, please let us know.

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Product Expert

Re: Gear s3 frontier Touch screen stopped working and resetting requires repairing

Would really look into shipping the watch out for repair. Good Luck! 

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