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Gear sport overheating

(Topic created: 07-15-2019 02:53 PM)
FordBeast
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Galaxy Watch

Hello I have a Samsung gear sport watch and it overheated on the wireless charger that came with I'm Friday since then I have not been able to turn into how can I reset or fix this problem?   I have been reading that this is a common issue with updates but now my watch will not turn on at all and will not show battery percentage when on wireless charging dock.

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SamsungZell
Samsung Moderator
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Galaxy Watch

@user2t3X8rsFnZ, Hey there.
 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number: 


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SamsungRei
Samsung Moderator
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Galaxy Watch

Will you please send a private message with the model code and serial number of the watch? http://bit.ly/2XERsky



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userleJjhfZXyA
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Galaxy Watch

I updated my watch yesterday put it on charger over night and woke up to my watch being seriously overheated. My watch no longer turns on and does not show battery percentage when on charge 

SamsungLarryK
Samsung Moderator
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Galaxy Watch

Can I have your full model code, serial number, and IMEI number (if LTE) via private message?

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userzgcYJoyRX3
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Galaxy Watch

Yep, mine too. Tuesday night I put it on the charger. Woke up the next morning and it was so hot it burned my hand. I let it cool and now it wont turn on. How do I get serial number if I cant get it to turn on?

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SamsungRei
Samsung Moderator
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Galaxy Watch

@userzgcYJoyRX3 Will you please send a private message so I can get some more information from you? I believe the serial number is also on the back of the watch, in very small print and on the box. http://bit.ly/2XERsky



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user2t3X8rsFnZ
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Galaxy Watch

I am having the same issue. I let it to charge and it said 100% charged and then when I took it off the charger is wouldn't turn on. Now if I put it on the charger is starts to get very hot and still won't turn on. 

Solution
SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@user2t3X8rsFnZ, Hey there.
 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number: 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user5L4RxkKDPd
Constellation
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Galaxy Watch

Hi, I have also the same issue. My gear sport is overheating and stops charging. My watch's serial number is <hidden>. Model is SM-R600.

Please advise on how to fix this issue. Thank you.

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user13QuauXxFq
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Galaxy Watch

Have u found a solution  for ur watch SM-R600  ?

I have exactly same problem 

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