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userBeS4hJ0Yz0
Constellation

Green screen

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My Galaxy watch has gone into a frozen screen of green. This is the second time this has happened now.20190401_155314.jpg

Holding down the restart button does cause the watch to restart where it seems to work OK for a while.

I purchased the watch in December 2018 and it has only just started with this problem over the past couple of weeks.

Any ideas?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Green screen

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Hello @userBeS4hJ0Yz0, I certainly understand your frustration. Can you provide me your full model and serial number of the watch in a private message here?

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16 REPLIES 16
useryzg0XHSlgn
Constellation

Re: Green screen

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Just had the same happen. Bought in Dec 2018-this wont restart.

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Samsung Moderator
Samsung Moderator

Re: Green screen

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Hello @userBeS4hJ0Yz0, I certainly understand your frustration. Can you provide me your full model and serial number of the watch in a private message here?

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userTqXF9Eqxb1
Astronaut

Re: Green screen

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Hello..even i have the same problem with my watch..15595666298396631459884373418122.jpg

Can Samsung resolve it..i had purchased it in November 2018

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Samsung Moderator
Samsung Moderator

Re: Green screen

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@userTqXF9Eqxb1 To further look into this, Can you send a PM here with your model number and IMEI?

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userdR0yEPGob2
Constellation

Re: Green screen

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I also had this happen today. Please post solution. Very frustrating.

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Samsung Moderator
Samsung Moderator

Re: Green screen

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Hey there!

I will be happy to look into your concerns. 

Can you send me a private message with the below information here: http://bit.ly/2GH8URL

Serial Number:
Model Code:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userbfyGdKyCrP
Constellation

Re: Green screen

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Am having the same problem. I also bought my on December 2018.

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userPtfF9PQiMM
Astronaut

Re: Green screen

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I am having the same problem with my watch. The screen turned green and stopped wortking. i bought in december 2018. 

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userdMH7VxlnYm
Constellation

Re: Green screen

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Experiencing the same thing.  December 2018 purchase.  Is this a quick do it yourself fix or something where the device needs to be serviced?

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