Thank you so much for posting this. Samsung is looking into this situation further and would like to gather additional details and logs from the device to determine why this could be occurring. We would ask that anyone experiencing these symptoms submit an error report. In the details include the following hashtag: #SCommunity
Also, we ask that you please make sure that when you submit the error report that the issue is presenting itself at the time of reporting.
Thank you so much for bearing with us, and make sure to keep your devices up to date with the latest software!
Steps for Submitting an error report:
- Launch the Wearable app icon Galaxy Wearable app
- Tap on 3 lines icon
- Select Contact us
- Tap on Error Reports
- Tap on Frequency
- Choose between Once, Often, or Sometimes
- Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on the paperclip icon. Once you are ready to send your error report select send icon Remember to include #SCommunity
Note: We are marking this response as the accepted solution to float it to the top of this topic. The thread will remain open for communications.
Thank you for reaching out. I can certainly understand your concern with the hard fall detection going off on you watch while attending the school concert and I would be happy to look into this further for you. I know this may be an odd question but in order to better assist, were you clapping when your hard fall detection went off on the watch?
Thank you for that information. I would recommend resetting your watch, as this would take your device back to factory defaults. Give this link a try for steps to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/
There is also no way for me to recreate the situation that caused the issue in the first place.
• During Physical Activity
• Only During Workouts
If it happens by mistake, you will have one minute to cancel the alert (sound, vibration, and pop-up) and avoid SOS messages from being sent.