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Original topic:

Hard fall detection triggered!

(Topic created: 10-16-2023 07:05 AM)
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nitrate
Halo
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Galaxy Watch

I was attending a school concert with orchestra and choir and my watch went into hard fall mode 3 times! No idea why. Galaxy Watch5 Pro

Scf
Galaxy
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Galaxy Watch
Oh man, I didn't even think about that
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DanG92263
Honored Contributor
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Galaxy Watch
You can test it in diagnostics under Support in this app.
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cwinkler
Comet
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Galaxy Watch

I have it turned on on my Active4 but haven't been experiencing the issues you're having. I do remember others reporting similar issues though.

CWinkler
Galaxy S24 Ultra, Active4
cwinkler
Comet
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Galaxy Watch

Have not had this happen on my Active4 (knock wood), also on 4.5. Software version R860XXU1GWD6. Wear OS 3.5

CWinkler
Galaxy S24 Ultra, Active4
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, There.

Thank you so much for posting this. Samsung is looking into this situation further and would like to gather additional details and logs from the device to determine why this could be occurring. We would ask that anyone experiencing these symptoms submit an error report. In the details include the following hashtag:  #SCommunity

 

Also, we ask that you please make sure that when you submit the error report that the issue is presenting itself at the time of reporting.

 

Thank you so much for bearing with us, and make sure to keep your devices up to date with the latest software!

 

Steps for Submitting an error report:

  1. Launch the Wearable app icon Galaxy Wearable app
  2. Tap on 3 lines icon
  3. Select Contact us
  4. Tap on Error Reports
  5. Tap on Frequency
  6. Choose between Once, Often, or Sometimes
  7. Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on the paperclip icon. Once you are ready to send your error report select send icon Remember to include #SCommunity

Note: We are marking this response as the accepted solution to float it to the top of this topic. The thread will remain open for communications.

*UPDATE*

Please ensure that you have the latest Software update on your device. 

Is your device calling 911?

Please make sure to make these changes as a workaround to prevent your device from contacting 911. 

Go to the wearables App

Select Watch Settings > Safety & Emergency > Hard Fall Detection > Emergency Number to call and change this number to a number of your choice. 

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Radtech1
Asteroid
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Galaxy Watch

The problem with this is that the last time it happened to me it was the middle of the night. I was asleep and didn't respond so it automatically called 911 and notified my emergency contacts! The 911 operator was very annoyed and my kids were scared! So, it's not always feasible to report it as it is happening. Also, is this issue the same thing that is causing my Galaxy Watch 4 to notify my emergency contacts that" I've moved"? It seems that it is happening to quite a few people. If the feature doesn't work correctly there's not much point in having it!

nitrate
Halo
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Galaxy Watch
Here's the finally kicker. Feature triggers at 6am while I'm fast asleep. Calls 911 and my SOS contacts. DISABLED!!!
Radtech1
Asteroid
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Galaxy Watch
My Galaxy watch for just gave a fall detection alert while I was in bed asleep. Since I didn't know it and didn't respond in time it called 911! This is about the fourth time I've gotten a false fall detection alert. It's gotten so frustrating that after it made the 911 call I turned the fall detection off.
Radtech1
Asteroid
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Galaxy Watch

Lately I have been having an issue with Watch 4 sending false fall detection alerts and an "I've moved" alert to my emergency contacts. How can I fix this issue? It's getting extremely annoying!

userkmaZ7pR9pn
Astronaut
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Galaxy Watch
I had a similar thing happen.... my watch kept calling 911 over and over again
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