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Constellation

Harmful skin blistering & scabbing from Samsung Galaxy Watch

Bad skin burn from watch sensor not heat or battery.

samsung offers no acceptable solution, remedy or guarantee of fix

2 REPLIES 2
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Constellation

Re: Harmful skin blistering & scabbing from Samsung Galaxy Watch

I had a similar issue, and despite telling Samsung, I endured terrible blisters, and the sensor panel was fuming, and I had proof, their monotonous reply appalled me. They couldn't even pay for the shipping, and I am skeptical that they will replace the unit. 

The heat from the sensor panel was so severe that the protector and the sticky pad got stuck to my skin and still blistered and burnt. Blistered where the sensor panel touched the wrist.Blistered where the sensor panel touched the wrist.

 

Fumes coming from the sensor panel after the protector falls off.Fumes coming from the sensor panel after the protector falls off.

 

 

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Samsung Moderator
Samsung Moderator

Re: Harmful skin blistering & scabbing from Samsung Galaxy Watch

Hello!

 

Thank you for reaching out, I can understand your concern experiencing these symptoms and I would like to assist you. Could you please provide me with the following information in a private message so I can assist you further? https://bit.ly/2SUXRar  

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Number:

Serial or IMEI Number:

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