Having issues

[usernwRF1PjBe2]

My galaxy watch is having overall issues. If I start a workout it will just automatically stop. I tried to edit my widgets and it saves then I'll go look and it will be back to default. And just lots of weird little things like that. I have done soft resets and I did a hard reset. Still not working. 

[SamsungAdam]

What type of device is our watch paired with?

Is your watch Bluetooth or LTE?

Do you experience these symptoms with all workouts or specific workouts?

[usernwRF1PjBe2]

It is paired to a Samsung galaxy 10+ by Bluetooth. I've noticed it with a hike, walk and other. 

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@SamsungAdam wrote:

What type of device is our watch paired with?

Is your watch Bluetooth or LTE?

Do you experience these symptoms with all workouts or specific workouts?

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[SamsungRei]

Have you verified that the apps you are using during this time are not listed under sleeping apps or under the app optimization on the phone? https://www.samsung.com/us/support/troubleshooting/TSG01001388/

[usernwRF1PjBe2]

Yeah i have checked that. It won't even save the workout page on my watch screen. When I put my own 4 workouts in it just keeps changing back to 3 auto ones. I just double checked all background settings and tried to start a workout and it stopped in about 2 seconds. 

[SamsungRei]

Are you using the Samsung Health app to track the workouts or another app?

[usernwRF1PjBe2]

Samsung health. I've been using the quick workout options that are a widget on my watch 

[SamsungRei · Accepted solution]

Perfect, let's get you some additional help. Please call the Samsung Health team directly at 1-855-795-0509 for additional troubleshooting assistance.