Original topic:

Having issues

(Topic created: 06-04-2020 10:27 AM)
usernwRF1PjBe2
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Galaxy Watch

My galaxy watch is having overall issues. If I start a workout it will just automatically stop. I tried to edit my widgets and it saves then I'll go look and it will be back to default. And just lots of weird little things like that. I have done soft resets and I did a hard reset. Still not working. 

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SamsungRei
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Galaxy Watch

Perfect, let's get you some additional help. Please call the Samsung Health team directly at 1-855-795-0509 for additional troubleshooting assistance. 



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SamsungAdam
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What type of device is our watch paired with?

 

Is your watch Bluetooth or LTE?

 

Do you experience these symptoms with all workouts or specific workouts?


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usernwRF1PjBe2
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Galaxy Watch

It is paired to a Samsung galaxy 10+ by Bluetooth. I've noticed it with a hike, walk and other. 


@SamsungAdam wrote:

What type of device is our watch paired with?

 

Is your watch Bluetooth or LTE?

 

Do you experience these symptoms with all workouts or specific workouts?


 

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SamsungRei
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Have you verified that the apps you are using during this time are not listed under sleeping apps or under the app optimization on the phone? https://www.samsung.com/us/support/troubleshooting/TSG01001388/



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usernwRF1PjBe2
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Galaxy Watch

Yeah i have checked that. It won't even save the workout page on my watch screen. When I put my own 4 workouts in it just keeps changing back to 3 auto ones. I just double checked all background settings and tried to start a workout and it stopped in about 2 seconds. 

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SamsungRei
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Galaxy Watch

Are you using the Samsung Health app to track the workouts or another app?



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usernwRF1PjBe2
Asteroid
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Galaxy Watch

Samsung health. I've been using the quick workout options that are a widget on my watch 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Perfect, let's get you some additional help. Please call the Samsung Health team directly at 1-855-795-0509 for additional troubleshooting assistance. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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